BPM360 Podcast
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Stefan Hauenschild

Change facilitation expert

3 episodes

From Pools to Pinkpop to Process Mining: Wrapping Up BPM360 Season 3 in Style

 In this sizzling summer finale of BPM360 – Covering Every Angle, Caspar and Russell take a reflective and witty journey through the highlights of Season 3. What began with pool-cleaning confessions and festival weather banter quickly turned into a deep dive into process thinking, change facilitation, and agentic AI.  🧩 Key Takeaways from Season 3:  • Human-Centric BPM with Mirko Kloppenburg: Empathy, trust, and process models as cultural drivers—on the road and in the boardroom. • Academic Legends: From the origin of process mining with Wil van der Aalst to enterprise architecture with Prof. Scheruhn, this season honoured the foundational thinkers. • Cut the Crap: Roland Woldt helped us slice through BPM noise with sharp insights on architecture and transformation habits. • Facilitating Change: Stefan Hauenschild and Gary Cox reminded us that no process survives without people—change starts with empathy and ends in action. • Underrated Truths: Iris Beerepoot brought attention to the “gray zone” of undocumented processes—especially in healthcare—while Russell and Caspar tackled agentic AI, Lego-based modelling metaphors, and why some process hierarchies just don’t make sense. • Community & Events: With reflections from the Automation Summit in Split and a peek behind the curtain of BPM conferences, the season underscored the value of authentic practitioner dialogue. 🎁 Bonus: A surprise giveaway of Roland Woldt’s signed book “Successful Architecture Implementation” – for those bold enough to shape the next season! 🔍 Call to Action Have ideas for Season 4? A dream guest? A fresh angle? Or a critique on whether we’re really covering every angle? Email us at: questions@bpm360podcast.com Or comment on our Season 3 finale post on LinkedIn – and win a signed copy of Roland’s book!   We hope you enjoy our BPM Podcast. Subscribe and stay tuned for more. Please send us your comments and questions to questions@bpm360podcast.com (mailto:questions@bpm360podcast.com)

Ep. 7

Blueprints and Behaviors: How Change Facilitation Powers Real BPM (Stefan Hauenschild)

🔑 Key Takeaways: 1. Human-Centric BPM: Stefan Hauenschild emphasizes that the success of BPM initiatives lies not in the perfect process model, but in how well change is facilitated across all levels of the organization. 2. Change Is Not Managed—It’s Facilitated: Stefan critiques the term “change management” and advocates for “change facilitation,” highlighting the need to understand emotional responses to change using models like the Kübler-Ross curve and the marathon effect. 3. Project Setup = Early Change Work: The podcast explores how transformation already starts the moment a project is announced, impacting employees, managers, and stakeholders—well before the first process is redesigned. 4. SAP and the Reality of Work: The crew discusses how standard SAP implementation processes often ignore the messy, exception-driven reality of day-to-day work. Tools support only 30% of the real workload—the rest needs people-centered thinking. 5. From Methodology to Mindset: While BPM traditionally leans on frameworks and tools, Stefan calls for greater integration of soft skills, empathy, and stakeholder alignment into BPM practice. 6. Why BPM Needs a “Sugar Daddy”: Executive sponsorship isn’t just a checkbox—it’s critical for budget, visibility, and adoption. Finding that internal champion is half the battle. 7. Clean Slate or Crap Shift?: The trio debates whether BPM migrations should start fresh or import legacy data, agreeing that bad first impressions of a new system can kill adoption. 8. Tool-Driven ≠ People-Driven: The paradox of standardized software implementations is exposed—standard processes without standard responsibilities create chaos. This episode is a must-listen for BPM professionals, project managers, and change agents who want to make transformation stick—not just on paper, but where it counts: in people’s heads, hearts, and habits. We hope you enjoy our BPM Podcast. Subscribe and stay tuned for more. Please send us your comments and questions to questions@bpm360podcast.com

Blueprints and Behaviors: How Change Facilitation Powers Real BPM

 🔑 Key Takeaways:  1. Human-Centric BPM: Stefan Hauenschild emphasizes that the success of BPM initiatives lies not in the perfect process model, but in how well change is facilitated across all levels of the organization.  2. Change Is Not Managed—It’s Facilitated: Stefan critiques the term “change management” and advocates for “change facilitation,” highlighting the need to understand emotional responses to change using models like the Kübler-Ross curve and the marathon effect.  3. Project Setup = Early Change Work: The podcast explores how transformation already starts the moment a project is announced, impacting employees, managers, and stakeholders—well before the first process is redesigned.  4. SAP and the Reality of Work: The crew discusses how standard SAP implementation processes often ignore the messy, exception-driven reality of day-to-day work. Tools support only 30% of the real workload—the rest needs people-centered thinking.  5. From Methodology to Mindset: While BPM traditionally leans on frameworks and tools, Stefan calls for greater integration of soft skills, empathy, and stakeholder alignment into BPM practice.  6. Why BPM Needs a “Sugar Daddy”: Executive sponsorship isn’t just a checkbox—it’s critical for budget, visibility, and adoption. Finding that internal champion is half the battle.  7. Clean Slate or Crap Shift?: The trio debates whether BPM migrations should start fresh or import legacy data, agreeing that bad first impressions of a new system can kill adoption.  8. Tool-Driven ≠ People-Driven: The paradox of standardized software implementations is exposed—standard processes without standard responsibilities create chaos.  This episode is a must-listen for BPM professionals, project managers, and change agents who want to make transformation stick—not just on paper, but where it counts: in people’s heads, hearts, and habits.  We hope you enjoy our BPM Podcast. Subscribe and stay tuned for more. Please send us your comments and questions to questions@bpm360podcast.com (mailto:questions@bpm360podcast.com)