BPM360 Podcast - Covering Every Angle
We are a podcast on all things related to Business Process Management, hosted by BPM-experts Russell Gomersall and Caspar Jans (who combine a whopping 40+ years of BPM and Industry experience).
BPM360 Podcast - Covering Every Angle
Center of Excellence: Driving Consistency and Innovation in Business Process Management
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Russell Gomersall & Caspar Jans
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Season 1
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Episode 7
The episode emphasizes the critical role of CoEs, the necessity of a consistent methodology, and the evolving landscape of BPM with the integration of AI.
- Center of Excellence (CoE) Framework:
- Importance: CoE ensures that relevant information is provided to the right people at the right time within an organization.
- Structure: Can vary significantly, but fundamentally involves a dedicated team managing process excellence and methodology.
- Methodology and Tools:
- Methodology: Emphasized as essential for ensuring consistent language and understanding across the organization. Involves defining processes, taxonomy, and creating a shared repository.
- Tools: Discussed broadly without delving into specific tools, highlighting their role in enabling process management and consistency.
- Process Definitions and Granularity:
- Definitions: The necessity of clear and agreed-upon definitions for processes and activities within an organization.
- Granularity: The level of detail required in process documentation, ensuring it is understandable and useful across different departments.
- Taxonomy and Metamodel:
- Taxonomy: Defines artefacts like processes, risks, and controls, and their relationships.
- Metamodel: Acts as a baseline for maintaining consistency and control over process documentation.
- Iterative Approach:
- Importance: Encouraged an iterative approach to process documentation and methodology, facilitating ongoing dialogue and understanding between business and IT.
- Challenges and Best Practices:
- Consistency: Ensuring consistent process modelling across functions to avoid discrepancies.
- Documentation: Balancing detailed documentation with readability and usability for business users.
- Future of BPM with AI:
- AI Integration: Potential for AI to leverage comprehensive process repositories for enhanced business insights and efficiency.
- Contextualized Repositories: The importance of maintaining interconnections and relations within process documentation to fully exploit AI capabilities.
Outro with Music
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