Send us a text

In their 10th episode, Caspar and Russell celebrate their podcast milestone by delving into the critical human aspects of BPM. They emphasize the importance of effective communication, the need to engage the entire organization, and how BPM can reinforce company culture. The episode sets the stage for future discussions on organizational strategies and practical tips for successful BPM implementation.

1. Importance of Human Affairs in BPM:
   • The episode focuses on the "human affairs" quadrant of their BPM framework, highlighting the significance of considering the human element in BPM projects.
   • They discuss how BPM initiatives can fail if they underestimate the importance of engaging with and communicating to the people involved.
2. Communication as a Key Component:
   • Effective communication is vital for the success of BPM projects. This includes regular updates and involvement of the broader organization to prevent isolation and ensure alignment.
   • Caspar shares a common scenario where BPM teams work in isolation and lose organizational engagement, stressing the need for continuous and transparent communication.
3. Two Audiences for BPM:
   • Russell points out that there are two primary audiences for BPM: the experts who create and maintain the processes and the entire organization that consumes and executes these processes.
   • The need for clear, contextually relevant communication to make the documentation accessible and useful for everyone is emphasized.
4. Documentation vs. Modelling:
   • Caspar and Russell debate the terminology of "documentation" vs. "modelling." Caspar prefers "documentation" as it encompasses the model and all related information, while Russell argues for "modelling" as it indicates a more dynamic, analytical approach.
   • Both agree on the necessity of providing context and making the process information actionable and understandable.
5. BPM as a Cultural Element:
   • BPM is not just about process efficiency; it's also a means to embed and reflect company culture and values.
   • The process framework can help align the organization's strategic goals with everyday operations, ensuring that cultural values are integrated into business processes.
6. Challenges and Practical Tips:
   • Caspar and Russell discuss practical challenges in BPM, such as ensuring that process changes are effectively communicated and understood across the organization.
   • They highlight the importance of setting up a regular communication rhythm to keep the organization informed and engaged with the BPM initiatives.
7. Future Discussions:
   • The hosts plan to continue exploring the human affairs aspect of BPM in future episodes, specifically focusing on organizational aspects and more practical communication strategies.
   • They tease upcoming topics, including the integration of AI in BPM and the intersection of business and IT architecture.

Outro with Music

We hope you enjoy our BPM Podcast.
Subscribe and stay tuned for more.
Please send us your comments and questions to
questions@bpm360podcast.com